At ABC Suites, HR Manager Paige Turner was responsible for keeping track of staff documentation and training records. Each employee had contracts, CVs, certificates, and compliance documents scattered across folders, plus a mix of formal training courses and informal mentoring sessions.
Before Epic’s Staff Records feature, Paige relied on manual filing and email updates. Training records were inconsistent, audits were stressful, and managers struggled to access the right information. The lack of structure made it difficult to track staff development, ensure compliance, or provide a clear picture of workforce capability.