At ABC Suites, engineers were using paper-based site diaries to record daily activities and obtain contractor sign-off. While the intention was solid, the manual process often led to incomplete records, delayed approvals, and difficulty accessing historical data. When issues arose—such as disputes over delays or missing documentation—teams scrambled to piece together fragmented logs.
Project managers lacked real-time visibility, and site staff spent valuable time chasing signatures, deciphering handwriting, and transcribing notes. The result? Operational inefficiencies, compromised accountability, and audit stress across multiple projects.