The staff records feature that links to the staff organogram and is easily available to all epic users, either from their computer or from their mobile phone using the epic App, proved an ideal solution to the problem.
Managers and staff can now quickly check up on who is who. The net result of this readily available & important information, is a greater feeling of 'Team'. When people are addressed with their name, whether it's by the CEO, Management, Colleagues and Staff, it creates a feeling of being valued.
Improved staff engagement scores as well as increased levels of staff satisfaction are proof that this seemingly simple feature in epic has had a big impact!