At ABC Suites, Finance Manager Chris Cross found the travel authorisation process increasingly difficult to manage. Requests for conference attendance, accommodation, car hire, own vehicle claims, and meal reimbursements were submitted via spreadsheets and email chains—often incomplete, delayed, or misrouted.
The lack of structure made it hard to enforce travel policies, track budgets, or ensure timely approvals. With no central record, visibility was poor, and last-minute travel chaos became a recurring theme. Chris knew that to support ABC Suites’ growth, travel coordination needed to be faster, clearer, and aligned with company goals.