Nobody knew who was off when - and leave balances were a guessing game.
ABC Suites (Pty) Ltd | Gary Okey, operations Manager, and Molly Coddle, HR Director.
The Problem
Leave at ABC Suites was managed manually through HR reports and email chains. Gary often waited for updates on leave balances, was unsure who was off when, and couldn’t plan team cover with confidence. HR was responsive, but the process was centralised and slow, leaving managers out of the loop and staff unsure of their remaining days. |
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What they did
1. Put requests online. Staff apply for leave themselves; Gary receives each request by email and approves it on the Epic mobile app. |
2. Made cover easy to plan. Gary sees each team member’s balance at a glance and checks the team leave calendar to avoid scheduling conflicts. |
3. Gave HR the full picture. Molly downloads a consolidated leave report with the full calendar and individual balances, for audits, planning and policy alignment. |
The Result
Leave approved faster, with no more guesswork on balances. |
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A smoother, smarter leave experience that supports wellbeing, improves scheduling and keeps everyone informed. Staff manage their own leave, and managers plan cover proactively instead of scrambling at the last minute. |
"From bottlenecks to balance."