Fix problems once, for good.
Every issue logged, traced and resolved.
The Problem
Operational issues are reported on paper, buried in emails or scattered across spreadsheets. Nobody is sure who owns the fix, follow-up depends on someone remembering, and there’s no reliable record when the auditor asks. Recurring problems keep coming back because no one gets to the root cause. |
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What Changes
Every issue has an owner and a status |
Root causes found, so problems don’t return |
An audit-ready record of every item, start to finish |
How it works
What you get |
How Epic does it |
Log it in seconds |
Simple digital form: pick the operational area and describe the issue, from desk or mobile |
Clear ownership |
Admins define areas and assign responsible users from the outset |
Instant alerts |
The responsible person gets an email the moment an item is logged |
Track to done |
Comments, resolution notes and status from ‘Active’ to ‘Completed’ |
Get to the root cause |
AI-assisted root-cause analysis using the 5 Whys |
Evidence attached |
Upload photos and supporting documents to each item |
Audit-ready archive |
Completed items stored with timestamps, resolution details and digital signatures |
Live reporting |
Status by area, user and progress; recurring issues flagged; downloadable reports |
"From scattered incidents to structured improvement."