Non-Conformance 

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Feature

Epic’s Non-Conformance feature empowers organisations to identify, track, and resolve operational issues with speed, structure, and accountability. It replaces fragmented reporting with a centralised, auditable workflow—supporting continuous improvement and compliance across every site and department.


Whether logged from the field or reviewed by leadership, each non-conformance item is captured with precision and assigned for resolution—ensuring nothing slips through the cracks.


Reporting

Administrators and managers can view real-time progress by area, user, and item status. Detailed downloadable reports ensure traceability and compliance across departments.


Key Functions
  • Structured Issue Logging: Staff report non-conformance items using a streamlined digital form, selecting the relevant operational area and entering a clear description.
  • Automated Notifications: Assigned personnel receive instant email alerts, prompting timely follow-up and resolution.
  • Area & Responsibility Assignment: Admins define operational zones and assign responsible users, creating clarity and ownership from the outset.
  • Progress Tracking & Comments: Responsible users update status, add resolution notes, and log comments—building a transparent trail of action.
  • Audit-Ready Archiving: Completed items are stored with full timestamps, resolution details, and digital signatures—supporting internal reviews and external audits.
  • Real-Time Reporting: Managers and administrators access live dashboards showing issue status by area, user, and resolution progress. Downloadable reports ensure traceability and compliance.
  • Continuous Improvement Culture: Recurring issues are flagged, tracked, and analysed—helping teams identify root causes and drive long-term operational gains.

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